1. Booking Process
1.1. Online Booking:
- Customers can book our taxi services online through our official website.
1.2. Phone Booking:
- Alternatively, customers can WhatsApp or call our hotline for immediate assistance and booking.
1.3. Advance Booking:
- We offer the option to pre-book taxis in advance, especially for airport transfers.
2. Fare Calculation
2.1. Transparent Pricing:
- Our fares are calculated based on a combination of distance travelled and time taken, with transparent pricing displayed during the booking process.
2.2. Additional Charges:
- Any additional charges, such as tolls or surcharges, will be clearly communicated to the customer before confirming the booking.
3. Driver and Vehicle Standards
3.1. Licensed Drivers:
- All our drivers are licensed, undergo thorough background checks, and adhere to local regulations.
3.2. Vehicle Maintenance:
- Our vehicles are regularly maintained to ensure they meet safety standards and provide a comfortable experience for passengers.
4. Payment Methods
4.1. Payment Options:
- We accept various payment methods, including cash, credit cards, and digital payment platforms, providing flexibility for our customers.
4.2. Receipts:
- Customers will receive a detailed receipt for their journey, either digitally or in print.
5. Cancellation Policy
5.1. Cancellation Charges:
- Customers can cancel a booking, but a cancellation policy is in place, and any applicable charges will be communicated at the time of cancellation.
6. Safety Measures
6.1. Safety Protocols:
- Drivers follow safety protocols, including seatbelt usage and adherence to traffic laws.
7. Customer Support
7.1. Hotline:
- Our customer support hotline is available 24/7 to assist with bookings, enquiries, and support.
7.2. Feedback:
- We encourage customers to provide feedback on their experiences to help us continually improve our services.